Marketing with Video and Rich Media Blog

The implications of Yogi Bear’s shocking death

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Warner Brothers has to be impressed, very angry and a little nervous, most likely in that order.

Edmund Earle, a recent animation graduate from the Rhode Island School of Design, developed his own ‘alternate ending’ to the current Yogi Bear movie based on the ending of the movie ‘The Assassination of Jesse James by the Coward Robert Ford.’ Earle’s video is impressive (especially considering he did it himself) and will no doubt help to launch a successful animation career.  Earle refers to the video as a parody hoping to fall into ‘fair use‘ protection and avoid litigation. YouTube, like Hollywood is rife with ‘Parody’, ‘Inspiration’ ,’Homage’ , and people otherwise copying the style, themes or ideas of others.

This issue isn’t new but because the video is so well done, I believe it could start a much larger debate over ‘fair use.’ The simple claim would be that Earle is not directly making money off of a copyrighted brand, it was intended as a ‘parody,’ so – no harm no foul. WB on the other hand could claim harm and they might have a point. This video might also generate a huge amount of buzz for a movie that is still in theaters. (Wouldn’t it be brilliant if WB was actually behind this as a publicity stunt…)

Regardless of the legal issues or what side of the ‘fair use’ argument you happen to fall on, the implications of this video are significant to your company:

1. How much control do you have over your brand?
Is it okay for anyone to do anything they want with your brand, your copyrighted material and your intellectual property as long as they call it a parody? Most industry observers concede that social media is causing companies to lose control of their brands.

2. How should you react when this happens?
The easy and correct answer is – it depends. How much harm was caused? What are the short and long term implications? Will reacting or not reacting cause greater harm in the future? What are the PR implications to how you react? Do you scream like a petulant child or do you embrace (and therefore co-opt) the transgressor?

3. How does this ‘new reality’ affect your business and your brand in the future?
I believe this is the important consideration in this matter – the question all companies should be considering right now.  A few years ago the technology didn’t exist to allow one talented individual to develop and share something like this. Today it does. All bets are off. This is going to happen again and again, in many different ways with many different consequences.  Companies may or may not be protected by the law (just ask the recording industry), so what should you do to anticipate and embrace this change? Do you build this new reality into your future brand and business planning or do you fight kicking and screaming? Should WB start hiring more lawyers or should they be encouraging animators to develop alternate endings to some of their movies – like this one, while they are still in theaters?

Should you be steadfastly protecting your brand or sharing it with the masses?

Bank of America backs down after YouTube smackdown.

Most companies are not prepared for the impact of social media.

CNN Money recently posted this article about Ann Milch, an irate BOA customer who concluded that the only way to get even with the ‘thieving, scheming bastards’ at the Bank of America was to post a scathing YouTube video letting the world know exactly how she felt. At 400,000 views and 6,000 comments, she has received a lot of people’s attention… including the bank’s. Bank of America has since retracted the 30% interest rate (is that legal?) it was charging her and has reinstated the previous 12.9% rate. Good for them.

Whether you agree with Ann and the vast majority of YouTube commenters that the Bank is evil or whether you  feel, as some do, that Ann would not have experienced this problem if she had simply lived within her means you have to agree that the impact of a single angry customer can have a significant affect on your brand.

It’s tough to know what makes any video go viral. YouTube is filled with angry rants, this one just seems to have struck a resonant chord. A lot of people are hurting right now. Perhaps BOA is just the lightning rod de jour, attracting the current anger and frustration surrounding these difficult economic times.

These are still early days. If a single video can garner this much attention imagine what would happen if the angry hoards got together. Imagine if the conversation started to spiral out of control and you were not part of it. Imagine if the groups and people that are impacting your brand were all playing in a sandbox that you knew nothing about, and frankly had no credibility in. Imagine if the majority of negative word of mouth about your brand was visual and interactive and the only arrow in your quiver was a press release.

Time to engage.

Should brands care about user-generated content.

 

 The video above was shot on a hand held camera and posted on YouTube. This video attempts to capture the presentation of the BlackBerry Curve 8350i at a launch party held recently in what looks like a warehouse or really large storage room. The videographer should have invested in a $30 tripod – the Blair Witch Project shaking camera effect started to make me nauseous after fifteen seconds. The sound is terrible – you really have to strain to hear the hollow echo of the speakers voice. There isn’t anything specifically offensive or negative about this video – presumably it was well intended. That said, for all intents and purposes the video is unwatchable – it gives little more than context to the presentation – it’s just too hard to understand.

What’s the point of showing this video? To highlight the new reality for brands. People are creating (unauthorized) content that reference your products and services every day. ’Videographers’ are everywhere, tagging their content and uploading it to video sharing services like YouTube – and there is precious little you can do about it.

Does this activity affect the perception of a brand? Should companies be trying to do something about this? Can they intervene and provide better content that will be found in place of the inferior content? Can they help videographers (like in the above example) by providing better audio facilities at speeches? Should they be aware of their surroundings when they make presentations? Should they anticipate that more and more people will have video cameras and invite those people to come up to the front and guide them on the best way to get high quality audio and video? Should the brand police be watching out for ‘rogue content’ and politely posting responses that link back to better quality information – or would this be too intrusive?

Maybe all this attention is a good thing. Perhaps brands should encourage anyone and everyone to talk about their products and services – regardless of the quality of the content generated and regardless of the quality of the discussion? As long as there is a conversation going on around your product and it is positive, where’s the harm? Sure a lot of the content is going to be poorly written or poorly recorded but as long as your stuff is being discussed, isn’t that the point?

Or does any of this even matter?