Marketing with Video and Rich Media Blog

Web Video Production will have a profound effect on how businesses evolve

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We tend to take most things in life on face value. The earth is round, the universe is expanding, the internet is slow, but improving. This slow progression and acceptance of our ‘realities’ also tends to stop us from seeing what’s just around the corner. An example:

Imagine if television in the 1950′s evolved the same way that the internet has.  What if TV in its infancy was little more than radio with text – much like the early stages of the web.  What if television started with many, many channels but they all offered slow text, perhaps a few graphics. Over time, maybe ten years or more the television broadcast networks evolved to allow some blinking graphics, then motion graphics via flash files that allowed you to see moving images accompanied with text. How powerful a medium would TV have been up to that point. Would it have consumed our lives the way it has? Would it become the focal point of our entertainment, our advertising, our news consumption?

With the Internet today we are close (but not quite there) to where television started over fifty years ago.  Video is widely viewable today online around the world but the experience varies considerably. That will change over the next few years as good or great quality video will be delivered to any screen you want it on (tv, computer, mobile devise). When that happens this will have a profound effect on how business communicate and evolve. Like the frog in the slowly warming pot of water, many businesses won’t even notice the change.

What makes the impact that much more significant is that all of the televisions are connected, everyone is creating their own television shows and you can watch what you want, wherever and whenever you want. Context is everything and the companies that win in this game will be the companies that can produce contextually relevant video products for their audiences. Content that has real value (not commercials), content that people want to share and content that changes how people see and do things.

No, text isn’t going away (in spite of the recent pain in the print industry) in our lifetime but we are entering a time where new visual languages, graphic interfaces and video content will change how businesses communicate.

Are corporate websites dead? No, but some may require life support.

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Websites don’t matter. The content on them and the content that gets consumed and shared (wherever) is what matters.

I recently responded to a blog article that posed the question “are corporate websites dead?”  My take was that the purpose and function of corporate websites is changing – they will still serve as a repository for corporate information but the days of websites being a ‘destination’ for information about the things you do are long gone. An Example:

Recent changes to driving laws where I live now make it illegal to hold/use a cell phone while driving. I needed to pick up a good quality Bluetooth headset. While scanning some recent tweets I noticed a comment about a new Plantronics Bluetooth headset. I followed the link to a YouTube video. It sounded interesting but I wasn’t convinced. I then viewed a number of related reviews on YouTube that seemed more credible and decided that this was indeed the device that suited my needs. I Googled to find the best price and ordered the product online. I never went to the Plantronics website – there was no reason to. I know the company and have purchased products from them before so there were no credibility issues to investigate.

The user generated videos I viewed provided good general information but ultimately the more professionally created videos sold me. The whole process took ten minutes and at the end of it I felt very informed and very comfortable making a purchase decision.  Would I have been as confident if I just went to the Plantronics site and consumed their literature? No way. Would I have been as comfortable if I went to my local electronics store and waited to listen to an inexperienced sales clerk sell me on equipment he may or may not have a lot of real experience with? No.

We are moving from the ‘text web’ to the ‘next web’ ( or ‘web something dot something’) and many companies still don’t see it coming. I’d rather watch a video review or video product demo than read product literature because video and other rich media content show me things that a document cannot. It’s also easier to make value judgments about the presenter and the content.

There is huge value in showing your product/service being used, showing people talking about their experiences with the product and showing how it clearly benefits the potential buyer.

It’s the content (and where that content is seen) that matters, not the website and the implications of this reach far beyond simple consumer products. All companies have to take into account how social media, rich media, mobile engagement, word of mouth, and especially the creation of truly valuable content is going to affect their brand and their business. Even companies with long sales cycles that involve complex buying decisions need to consider how they are going to engage the ‘next web.’