As bandwidth increases and video production costs continue to decrease businesses are beginning to adopt video as a primary method of communicating with their customers and prospects. In-house or outsourced, video is quickly becoming a marketer’s media tool of choice for two reasons: video is engaging and, more importantly, video is persuasive. Here are some of the ways that businesses are using video to help improve their bottom line:

Customer Reference Videos

1.  Customer Testimonials (Popularity: Moderate  | Growth Potential: High)
Nothing is more compelling than seeing and hearing your customer (ideally in their own environment) extol the virtues of your products and services or explaining how your company helped them to achieve their business goals. These videos usually run from fifteen second snippets to a minute and are typically combined with or used to support other marketing material.

2. Success Stories (Popularity: Moderate  | Growth Potential: High)
Similar to a customer testimonial these videos run between one and two minutes and follow an interview format where the person on screen answers questions posed by an interviewer just off-camera. These videos are usually delivered as stand-alone marketing support materials and are often grouped with other customer success stories.

3. Video Case Study (Popularity: Low  | Growth Potential: Moderate)
A video case study combines customer testimonials with more a more in-depth explanation of how your company’s products and services helped your customer be successful. These case studies usually incorporate two voices – a narrator and the voice of your customer and can run anywhere from two to five minutes. The video structure follows the same “Problem, Solution, Benefit” format found in a printed case study and usually include b-roll or other supporting text and video.

4. Man-in-the-street Interviews (Popularity: Low  | Growth Potential: Moderate)
These videos are typically done to promote events and to build buzz around coming events but can also be employed to capture ‘spontaneous’ responses to targeted questions that help promote your product or service or to help differentiate the benefits of your brand compared to the real or imagined problems associated with your competitors. Consumer focused companies such as soft drink manufacturers, phone companies and fast food companies often use this video format in advertising but you are starting to see this type of video appear as a stand-alone promotion on business websites or YouTube business channels.  Sometimes these videos are genuine. Sometimes they are completely staged. ‘Authenticity’ is, in some sense, becoming a style…

5. Customer Presentations. (Popularity: Low  | Growth Potential: Low)
If one of your customers is presenting at a conference, trade show or event or even in your offices and is talking about your products or services either directly with you or indirectly as part of a larger discussion this may be a perfect opportunity to capture the presentation of video (with permission, of course) to re-purpose on your website and intranet.

Product and Service Promotion

6. Product Presentations (Popularity: Moderate  | Growth Potential: High)
Product (or service) presentation videos are typically employed early in the buying cycle. Product or service presentations focus on benefits and talk from your customer’s perspective. They should speak clearly to how your product solves a specific business, personal or economic problem that your prospect is experiencing. They are used to help your customers and prospects differentiate between the benefits of your products and services to those of your competitors.

7. Product Demonstrations (Popularity: Moderate  | Growth Potential: High)
Product demos show how your product works and highlight the features that differentiate it from that of your competitors. Software screen captures, a 3D cut-away, or a high impact demo by a presenter are all excellent ways of showing how your product or service works. These videos are typically used to influence a prospect who is relatively far along in the sales cycle. In technology marketing these videos would be targeted at the technical approvers who need to understand how something works. In consumer marketing these would be targeted at the economic buyers of larger ticket items who may be further along the sales process.

8. Product Reviews (Popularity: Low  | Growth Potential: Moderate)
The best product reviews are trusted third party reviews. Video reviews can be found anywhere from YouTube to various business portals. To the extent they are positive and promote your brand, they should be referenced. You can also partner with trusted third parties to create product reviews for your own products.

9. Visual Stories (Popularity: Moderate  | Growth Potential: High)
Quickly rising in popularity, visual stories employ illustrations, animations and motion graphics with a voice-over to explain complex products or services in a simple and compelling manner. These are sometime referred to as ‘explainers’ and are usually between one and three minutes in length. A new version of this tool, used primarily for entertainment, are websites that offer predefined characters and backgrounds that you can both animate and add an automated voice to (sort of like building your own Second Life commercials). You will begin to see many new hosted services offering customizable cloud-based animation modeling options – some good and some quite awful.

Corporate Video

10. Corporate Overview (Popularity: High  | Growth Potential: moderate)
These videos are the video equivalent of the ‘company brochure’ for small companies – intended to give new visitors to a website a better idea of the company. Corporate overview videos typically company history, key products, executives/owners and other top level business info. As the cost of video production continues to decrease and the popularity of video increases you will start to see these videos being replaced by multiple, more targeted video.

11. Executive Presentations (Popularity: Low  | Growth Potential: Moderate)
Whether you are preparing for a quarterly update, responding to a major event in your industry or making a regularly scheduled presentation there is great value in presenting the “face” and “voice” of your leadership team to all of your constituents.

12. Staff Presentations (Popularity: Low  | Growth Potential: Moderate)
Social media and other Web 2.0 trends have caused companies to reconsider how they communicate with external audiences. Your senior leadership team should not be the first and only consideration to represent your company. It is becoming more imperative to consider showcasing the people that drive the day-to-day operations of your company. Customer service representatives, technical experts and legacy workers are all valuable considerations for this new category of corporate video. Surveys show that there is more trust associated with these employees than with senior management. When you are selling to influencers in organizations (versus economic buyers or decision makers) it is especially important you represent your company with people that your customers and prospects can relate to.

13. Corporate facilities or equipment tour (Popularity: Low  | Growth Potential: Low)
Ten years ago corporate facility videos and equipment tours were popular. Down-sizing, off-shoring, outsourcing, a couple of recessions and a hollowing out of North America’s manufacturing base has change the priorities placed on these videos. Uniqueness is key to success here. That said, it’s really not about you and your stuff any more – it’s about how you can solve your customers problems.

14. Annual Report / Review (Popularity: Low  | Growth Potential: Low)
Public companies are legally obliged to create annual and quarterly reviews. As well, larger privately held companies also create their own quarterly and annual reviews. As print continues to fall out of favor video will either supplement or replace these materials.

15. Video Signature and Video Introduction (Popularity: Low  | Growth Potential: Moderate)
Social media sites like LinkedIn and Facebook are just starting to enter into the corporate culture even though they have been part of the social culture for years. Other social sites like web-based dating services are now commonplace. Video is becoming a key component in how you ‘sell’ yourself, in your private life… and in business. A video signature is a video (either embedded or direct link to video) that is in the signature portion of your email. Introductory videos serve the same purpose – to give people who don’t know you a better idea about who your are.

Training

16. Training (Popularity: Moderate  | Growth Potential: High)
Corporate video first gained prominence with training (service, support, sales, personal development etc.) and continues to be one of the best uses of video. Online Video is a cost effective substitute for in-class training. You can also easily integrate video into online training management tools.

17. Overnight expert videos (Sales Support)  (Popularity: Low  | Growth Potential: Moderate)
If you serve a large geographic area or sell through channels then it is well worth the effort to put together short ‘overnight expert’ sales support videos that highlight the key selling points, features, benefits, objection handling and follow-up issues to consider by your direct or channel sales force.

18. Just-in-time learning (‘How-to’ Videos)  (Popularity:Moderate  | Growth Potential: High)
Contextual training videos are becoming very popular on the web. ‘How-to’ videos, video manuals, on-site video reference, quick assembly demos, and other types of video are being used to supplement or replace traditional training. Mobile video will increase the popularity of this type of video.

Customer Support

19. Post sale support and maintenance videos (Popularity: Low  | Growth Potential: Moderate)
No one reads manuals. You can save thousands of dollars of post sale support by creating informative assembly, installation and maintenance videos for your products and services.

20. Website FAQ Video (Popularity: Low  | Growth Potential: Moderate)
In certain formats video can be a suitable replacement for text where an authoritative voice, support materials or other visual references are required. A list of FAQ’s answered by a company expert is an example.

21. Live, two-way video (i.e. Apple’s FaceTime or Skype)
I believe an interesting application for mobile computing and video is going to evolve around the ability to incorporate live and recorded video into the customer support process. Imagine being able to show someone the problem you are having with their product rather than trying to describe it or send them a photo. Showing someone the problem is just the beginning. Getting a step-by-step video response with someone talking you through the solution – live… that’s the holy grail of customer support. Most companies will dismiss this as too expensive. Other companies, like Apple, will integrate these types of services into their entire brand experience.

Internal Communications

22. Internal Communications (Popularity: Low  | Growth Potential: Moderate)
In larger companies few people have the time or interest to understand what other groups or functions within the company do or even why they exist. Internal videos that highlight business plans, new business activities and achievements can improve knowledge transfer and lead to more effective communications. They are also a great way to show off your local heroes. These videos can be either live or recorded and are typically used in larger more geographically dispersed companies. As employees continue to work from home these videos will become more important.

23. Event/Conference and Trade Show Communications. (Popularity: Low  | Growth Potential: Low)
Most companies spend a disproportionate amount of their marketing budget on attending and participating in a variety of industry events and yet only a very small percentage of employees ever benefit from these activities. Share the knowledge gained at these events by capturing the presentations, demos, interviews, commentaries etc. on video.

24. Employee orientation (Popularity: Low  | Growth Potential: Moderate)
Once your new recruits are on board employee orientation videos are a great way to get new staff up to speed. Company history, structure, procedures, policies and codes of behavior can all be communicated effectively with video.

25. Health, Legal & Safety (Popularity: Low  | Growth Potential: Moderate)
The cost of dealing with health and safety related issues within organizations continues to grow. Video is one of the most effective means of minimizing these costs.

Advertising , Marketing  and Promotion

26. Commercials (Popularity: High  | Growth Potential: High)
While advertisers are becoming more selective in how they chose to spend their promotional dollars with broadcast television, other venues for commercials such as online video pre-roll, online sponsorships, in-game advertising, event sponsorships and in-theatre advertising are starting to take the place of broadcast / cable commercials. A proliferation of video screens cropping up on every building, device and structure will create an even more diverse set of advertising opportunities. The challenge will be to create specialized content targeted to ever- shrinking niche audiences.

27. Viral Video (Popularity: High  | Growth Potential: High)
A video is viral if it is so compelling that people want to share it. (Calling a video ‘Viral’ doesn’t make it so). Viral videos have to be extremely engaging, entertaining, shocking or meaningful to be successful. Unfortunately some of the most successful viral videos have little connection (and therefore value) to any brand. Everyone references ‘Will it Blend’ but very few viral videos are remotely this successful in actually driving sales. Viral video is very difficult to do well.

28. Email Video (Popularity: Moderate  | Growth Potential: High)
Testing has shown that open rates can double if you include video in your email marketing activities. To be effective the video should be purpose-built to elicit a specific conversion activity such as requesting a demo, more info, etc. E-mail is seeing a resurgence with marketers and embedded video in emails (like gmail supports) or links to video in email is becoming very popular.

29. Infomercials (Popularity: High  | Growth Potential: Moderate)
Infomercials have been around forever. While they continue to be the primary focus of web-based parody videos they have remained remarkably resilient over time. The shopping channel is, in effect, a 24 hour infomercial. If done well, Infomercials can be very effective at selling certain consumer products.

30.  Content Marketing (Popularity: Low  | Growth Potential: Huge)
This is a broad category that will become very important over the next months and years. Much of the content (video or otherwise) being created today by companies is focused on selling and focused on the brand. Focusing on solving your customers problems first and then associating your brand with those solutions will be increasingly more important and effective. (i.e. Home Depot has developed branded ‘how-to’ series that sits on their website and shows their customers how-to fix various things around the house. ) What knowledge do you have that can help your customers and prospects. People don’t go to your website to see your sales pitch. They go to see if you can solve their problem.

31. Landing pages and micro sites (Popularity: Moderate  | Growth Potential: High)
Video is beginning to replace or supplement text and graphics as a content element on many corporate websites. Landing pages can offer a more compelling call to action with video. Some micro sites on larger web properties are self contained, purpose-built conversion machines that have the singular purpose of generating a conversion activity (sign-up for more info, attend event, order something etc.). Video is becoming an important part of the conversion process.

32. Interactive Video (Popularity: Low  | Growth Potential: High)
The promise of interactive video has been around for years but we’re just starting to see companies build in interactivity into their videos. You can build in calls to action, form fields, multiple scenarios and any number of engaging content that get people to not just passively watch your video but actually gets them to start to interact with your video. Technology will play a huge role in interactive video over the next few years. You can already see the foundations of this with YouTube allowing you to add annotations and links to videos.

33. Branded Entertainment and Sponsored Video (Popularity:Moderate  | Growth Potential:Moderate)
Viral Video in many ways is just branded entertainment. There are many ways companies can benefit from having their names attached to content. In the ’50 the ‘soaps’ were a great way for P&G and other consumer companies to promote their brand. Everyday there is a new format for sponsored video being created for delivery on the web. Many will fail but some will become hugely popular. Associating your brand with the right entertainment and informational content on the web is a very interesting opportunity.

PR Support and Community Relations

34. Video Press Releases (Popularity: Low  | Growth Potential: High)
The standard four paragraph press release is now being supplemented with video and rich media to tell a more engaging story. Video is now being purpose-built to directly support the important company announcements. The new challenge for press releases is to change the focus from the company to the customer.

35.  PR Support Materials (Popularity: Low  | Growth Potential: Moderate)

Make it easy for networks, bloggers, news gathers and others to promote your business and also to talk about your industry. Smart companies are developing video support catalogs of company and industry related materials (b-roll, industry footage, sound bites etc) and offering them to news and business portals. The demand for video is everywhere. If a news agency (online or broadcast) is looking for stock footage to use in a story it might as well be yours. (assuming the story is positive, of course)

36. Community Relations Video (Popularity: Low  | Growth Potential: Moderate)
If your company is out working in the community, being good corporate citizens, helping the environment or contributing to important causes you should be capturing those efforts on video. Show the world what you are doing, don’t just talk about it.

37. Corporate Talk Show / Interviews (Popularity: Low  | Growth Potential: Moderate)
Weekly newsletters require a lot of effort and the ‘open’ rate on most of these is quite low. Companies of all sizes are now starting to develop talk-show format video where a host interviews various people (either internal or external to their company) to discuss things that are important to your audience. Think of it as the long tail of interviews where very specific interviews are being delivered to very specific audiences.

38. EPK (electronic press kit)  (Popularity: Low  | Growth Potential: Moderate)
While EPK’s are still being delivered on DVD, web based video and text are quickly replacing this electronic version of the press kit which became popular in the mid 90′s.

Event Video

39. Event Presentation video (Popularity: Low  | Growth Potential: Moderate)
Events represent a unique confluence of expertise and opportunity – often under-leveraged. Trade Shows, meeting and conferences are usually attended by your top sales people, your corporate executives, industry experts and other influential business people. If you are speaking at an event or someone is referencing your company you should be capturing this valuable content on video.

40. Round table Sessions (Popularity: Low  | Growth Potential: Moderate)
Take the opportunity at an event to corral four to six of your best customers and other industry experts, put them in room and video tape them talking about industry trends, business issues and the future of your industry. This content will be the most valuable content you could ever capture.

41. Q&A Expert sessions. (Popularity: Low  | Growth Potential: Moderate)
There are many opportunities to take specific event participants to the side and take them through informal Q&A sessions on various topics that matter to your customers. This content is valuable lead generation content.

Other Uses of Video

42. Recruitment Videos (Popularity: Low  | Growth Potential: Moderate)
Finding the best employees is the single most important function of any company and yet comparatively small amounts of time and money are allocated to this critical task. Recruitment videos that feature company employees, highlight corporate culture and promote the direction of the company can be very influential.

43. VLOG (Popularity: Moderate  | Growth Potential:Moderate)
There are many levels and types of Vloggers today but for the sake of brevity I will identify two: 1. Pro Vloggers who have engaging styles, rich content and a growing list of followers who promote their vlog on their site and through various syndicated channels and 2. Regular Vloggers who have chosen, for whatever reason, to speak into a camera instead of typing on a keyboard. The problem today is that, unlike onscreen text, you can’t scan a vlog – you have to watch the whole thing to see whether it is worth your time. The other problem is that most people just aren’t that compelling on camera so there is little, to no value of a talking head – and often it’s a distraction. Of course everyone references Gary Vaynerchuck (from Wine Library TV) as the rule (rather than the exception) for video blogging in the same way that everyone references the success of Will It Blend as being what to expect when you launch your first viral video project. For individuals looking to gain notoriety from their passions vlogging can be a good option if you have a good on-camera presence and great content.

44. In Store Video (Popularity: Low  | Growth Potential: High)
Wal-Mart has its own profitable in-store TV network that makes shoppers aware of new promotions. LCD screens are ubiquitous. In store LCD’s will be networked and customizable offering you the ability to promote your own goods and services or make money by promoting other complimentary services.

45. Company Lobby / Waiting Room Video (Popularity: Low  | Growth Potential: Moderate)
HD video screens are popping up everywhere – why not in your lobby or reception where you can get a jump start on first impressions and also take advantage of a captive audience.

46. Mobile Video (Popularity: Low  | Growth Potential: Huge)
Yep, ‘there’s an Ap for that’. Mobile video will soon be the largest video category outside of broadcast. In the short-run, mobile video will consist of hastily re-purposed video made to fit on a mobile device. It will quickly evolve into a much more specific format – i.e.  five to fifteen second hyper targeted messages that are part of geo-located (‘location aware’) and micro-niched promotions. Adding mobility (true context) to video will generate many new uses and formats for video.

47. Market research, focus groups and polling (Popularity: Low  | Growth Potential: Moderate)
Market research firms are now capturing the anecdotal feedback along with the raw statistics of their research. If a picture is worth a thousand words then a video of your customer describing her likes and dislikes of your new product is priceless. Go to YouTube to see how people are describing your products and services.

48. Video White paper (Popularity: Low  | Growth Potential: Low)
Video white papers have evolved over the last years from basically a person reading a white paper on camera (what’s the point) to a professional delivery that is accompanied by charts, graphs and other visual references to make the presentation more valuable.

49. Video Magazine (Popularity: Low  | Growth Potential: Low)
Some video production companies specialize in helping companies deliver serialized video content to their customers. Like the name implies video content is created on a regular basis (usually monthly) that customers and prospects can view through a subscription service. While it makes sense to apply tradition formats to new technology and ideas, not all ideas transfer as elegantly as others.

50. Customer UCG Campaigns (Popularity: Low  | Growth Potential:Moderate)
User Generated Content Campaigns- where customers are encouraged to upload videos showing how they use your products are becoming quite popular. Contests are usually the driver but sometimes just giving customers a forum to express themselves is enough.

51. Behind the Scenes Video (Popularity: Low  | Growth Potential:Low)
Personalize your brand. Open up the cultural veil and let customers and products understand who you are – a group of humans rather than a ‘brand’. Authenticity is important.

Have I left any out? Let me know.

Bonus Applications:

52. Projection Mapping. Like everything else related to video, the costs of projecting video is dropping quickly. As a result you are starting to see innovative applications of projected video. Here are some great examples: http://econsultancy.com/us/blog/7676-16-mind-blowing-examples-of-big-brand-projection-mapping?utm_medium=email&utm_source=newsletter

Happy Birthday YouTube.

The LA times just posted a recent article that highlights YouTube’s meteoric rise over the last five years.  Google’s $ 1.6 billion purchase of the site in 2006 is still being debated but few people are betting against Google eventually turning YouTube into yet another money making machine.

All hype and controversy aside, YouTube’s numbers are impressive:

85% online video market share in the US
#4 site globally in terms of overall traffic
#2 site globally for search
20 hours of video uploaded every minute
5 Billion video streams a month
#2 time suck behind network television
…etc.

The folks at ReelSEO posted a great article in the fall that compared the options of ‘Hosting’ your video versus ‘Posting’ (placing it on a free hosting site like YouTube) and considered nineteen variables that should influence your decision. Their conclusion: “Unless your business is dependent on monetization of content (you are Hulu), chances are that the odds will be in favour of posting video.”

The biggest complaint about YouTube is that it is a big messy sandbox where you can’t control how your video is being presented. That’s true, but it’s important to remember that YouTube is more than just a place to post your video for free – it’s also a marketing platform. Here are five reasons why you should place your marketing video on YouTube (regardless of whether you also host them on your own site):

1. Sharing
Yes, you do lose some control over how your video is presented on YouTube, that’s the down-side of social media – the single biggest issue for companies deciding if and how to engage the great social media experiment. The upside however is huge. YouTube was built for the express purpose of sharing. The reality is that your website isn’t as important as it used to be – it’s no longer the exclusive or final ‘destination’ for all things about your products and your brand. More than ever people are discovering content wherever they happen to be (physically or virtually). You need to create content that is intended to be shared and consumed in many different ways and YouTube is the world’s biggest content bizarre – open 24/7.

2. SEO
Google is prioritizing video in it’s universal search algorithm. Every SEO article I read tells me that Google is explicitly looking for video content. Does Google have a bias toward video on it’s own website? It’s hard to say but you know that Google is certainly aware of it’s own video and is reading the meta data that you have tagged on your YouTube channel. Ideally, if you have a video sitemap on your website with proper mRSS feed Google should be able to find and promote your video as well. Why not do both? As well, you benefit from metatagging your video content on YouTube and linking back to your own website to help improve your site’s pagerank.

3. Content marketing and getting noticed
Content marketing will have the greatest potential to influence your brand in the future. Traditional marketers will argue that it’s a waste of time to place their videos on YouTube because no one is looking for them and no one is going to find them. That’s true. No one is looking for your traditional marketing video because it talks about you and your products and no one cares much about you or your products. If instead, you post a really informative video that solves a specific problem that your customers are facing your video will not only get found, it will get shared. ‘Yes, but we can’t just give stuff away,” you might respond. If you don’t someone else is going to.

4. Reach.
The long tail gets longer every day. YouTube has the greatest reach in the world (thanks to Google). Your audience may be huge or it may be very, very small. It doesn’t matter. There is no more cost effective way to reach your potential audience than on YouTube. Sure, the person typing in “Lolcats” into YouTube is not your customer, but the person typing in “North East Bolivian Pitted Kumquat Ripple Delight” just may be. Your customer may not frequent YouTube but I would bet that someone who knows and is trusted by your customer does.

5. It’s free.
Chris Anderson explains in his new book ‘Free – The Future of a Radical Price’ (a great read btw) that free is the inevitable price for many things online – you just have to figure out something else to charge for. Free doesn’t necessarily mean cheap either. YouTube continues to upgrade it’s service every month with things like better support for HD video, interactivity, metrics, mobile integration (i.e. the only easy way to get video on an iPhone at the moment) etc.

New visual languages, graphic interfaces, rich media content, lower video production costs and shrinking attention spans are changing how businesses communicate. In-house or outsourced, video is becoming a standard delivery medium for marketing and communications activities. Here are some examples:

Customer Reference Videos

1. Video Customer Testimonials (Popularity: Moderate  | Growth Potential: High)
Nothing is more compelling than seeing and hearing your customer (ideally in their own environment) extol the virtues of your products and services or explaining how you helped them achieve their business goals. These videos usually run from fifteen second snippets to a minute and are typically combined with or used to support other marketing material.

2. Video Success Stories (Popularity: Moderate  | Growth Potential: High)
Similar to a customer testimonial these videos run between one and two minutes and follow an interview format where the person on screen answers questions posed by an interviewer just off-camera. These videos are usually delivered as stand-alone marketing support materials and are often grouped with other customer success stories.

3. Video Case Study (Popularity: Low  | Growth Potential: Moderate)
A video case study combines customer testimonials with more a more in-depth explanation of how your company’s products and services helped your customer be successful. These case studies usually incorporate two voices – a narrator and the voice of your customer and can run anywhere from two to five minutes. The video structure follows the same “Problem, Solution, Benefit” format found in a printed case study.

4. Man-in-the-street Interviews (Popularity: Moderate  | Growth Potential: High)
These videos are typically done to promote events and to build buzz around coming events but can also be employed to capture ‘spontaneous’ responses to targeted questions that help promote your product or service or to help differentiate the benefits of your brand compared to the real or imagined problems associated with your competitors. Soft drink companies, phone companies, fast food companies often use this format in advertising. Sometimes they are genuine. Sometimes they are completely staged. ‘Authenticity’ is becoming a style…

5. Customer Presentations. (Popularity: Low  | Growth Potential: Low)
If one of your customers is presenting at a conference, trade show or event or even in your offices and is talking about your products or services either directly with you or indirectly as part of a larger discussion this may be a perfect opportunity to capture the presentation of video (with permission, of course) to re-purpose on your website and intranet.

Product and Service Promotion

6. Product Presentations (Popularity: Moderate  | Growth Potential: High)
Product (or service) presentation videos are typically employed early in the buying cycle. Product or service presentations focus on benefits and talk from more from your customer’s perspective. They should speak clearly to how your product solves a specific business, personal or economic problem that your prospect is experiencing. They are used to help your customers and prospects differentiate between the benefits of your products and services to those of your competitors.

7. Product Demonstrations (Popularity: Moderate  | Growth Potential: High)
Product demos show how your product works and highlight the features that differentiate it from that of your competitors. Software screen captures, a 3D cut-away, or a high impact demo by a presenter are all excellent ways of showing how your product or service works. These videos are typically used to influence a prospect who is relatively far along in the sales cycle. In technology marketing these videos would be targeted at the technical approvers who need to understand how something works. In consumer marketing these would be targeted at buyers of larger ticket items who are further along the sales cycle.

8. Product Reviews (Popularity: Moderate  | Growth Potential: High)
The best product reviews are trusted third party reviews. Video reviews can be found anywhere from YouTube to various business portals. To the extent they help you, they should be referenced. You can also partner with trusted third parties to create product reviews for your own products.

9. Visual Stories (Popularity: Moderate  | Growth Potential: High)
Quickly rising in popularity, visual stories employ illustrations, animations and motion graphics with a voice-over to explain complex products or services in a simple and compelling manner.

Corporate Video

10. Corporate Overview (Popularity: High  | Growth Potential: moderate)
These videos are the video equivalent of the ‘company brochure’ for small companies – intended to give new visitors to a website a better idea of the company. Corporate overview videos typically company history, key products, executives/owners and other top level business info. As the cost of video production continues to decrease and the popularity of video increases you will start to see these videos being replaced by multiple, more targeted video.

11. Executive Presentations (Popularity: Low  | Growth Potential: Moderate)
Whether you are preparing for a quarterly update, responding to a major event in your industry or making a regularly scheduled presentation there is great value in presenting the “face” and “voice” of your leadership team to all of your constituents.

12. Staff Presentations (Popularity: Low  | Growth Potential: Moderate)
Social media and other Web 2.0 trends have caused companies to reconsider how they communicate with external audiences. Your senior leadership team should not be the first and only consideration to represent your company. It is becoming more imperative to consider showcasing the people that drive the day-to-day operations of your company. Customer service representatives, technical experts and legacy workers are all valuable considerations for this new category of corporate video. Surveys show that there is more trust associated with these employees than with senior management. When you are selling to influencers in organizations (versus economic buyers or decision makers) it is especially important you represent your company with people that your customers and prospects can relate to.

13. Corporate facilities or equipment tour (Popularity: Low  | Growth Potential: Low)
Ten years ago corporate facility videos and equipment tours were popular. Down-sizing, off-shoring, outsourcing, a couple of recessions and a hollowing out of North America’s manufacturing base has change the priorities placed on these videos. Uniqueness is key to success here. That said, it’s really not about you any more.

Training  and support video

14. Training (Popularity: High  | Growth Potential: High)
Corporate video first gained prominence with training (service, support, sales, personal development etc.) and continues to be one of the best uses of video. Online Video is a cost effective substitute for in-class training. You can also easily integrate video into online training management tools.

15. Overnight expert videos (Sales Support)  (Popularity: Low  | Growth Potential: Moderate)
If you serve a large geographic area or sell through channels then it is well worth the effort to put together short ‘overnight expert’ sales support videos that highlight the key selling points, features, benefits, objection handling and follow-up issues to consider by your direct or channel sales force.

16. Just-in-time learning (Popularity: Low  | Growth Potential: High)
Contextual training videos are becoming very popular on the web. ‘How-to’ videos, video manuals, on-site video reference, quick assembly demos, and other types of video are being used to supplement or replace traditional training. Mobile video will increase the popularity of this type of video.

17. Post sale support and maintenance videos (Popularity: Low  | Growth Potential: Moderate)
No one reads manuals. You can save thousands of dollars of post sale support by creating informative assembly, installation and maintenance videos for your products and services.

Internal Communications

18. Internal Communications (Popularity: Low  | Growth Potential: Moderate)
In larger companies few people have the time or interest to understand what other groups or functions within the company do or even why they exist. Internal videos that highlight business plans, new business activities and achievements can improve knowledge transfer and lead to more effective communications. They are also a great way to show off your local hero’s.

19. Event/Conference and Trade Show Communications. (Popularity: Low  | Growth Potential: Moderate)
Most companies spend a disproportionate amount of their marketing budget on attending and participating in a variety of industry events and yet only a very small percentage of employees ever benefit from these activities. Share the knowledge gained at these events by capturing the presentation, demos, interviews, commentaries etc. on video.

20. Employee orientation (Popularity: Low  | Growth Potential: Moderate)
Once your new recruits are on board employee orientation videos are a great way to get new staff up to speed. Company history, structure, procedures, policies and codes of behavior can all be communicated effectively with video.

21. Health, Legal & Safety (Popularity: Low  | Growth Potential: High)
The cost of dealing with health and safety related issues within organizations continues to grow. Video is one of the most effective means of minimizing these costs.

Advertising , marketing  and promotion

22. Commercials (Popularity: High  | Growth Potential: High)
While advertisers are becoming more selective in how they chose to spend their promotional dollars with broadcast television, other venues for commercials such as online video pre-roll, online sponsorships, in-game advertising, event sponsorships and in-theatre advertising are starting to take the place of broadcast / cable commercials. A proliferation of video screens cropping up on every building, device and structure will create an even more diverse set of advertising opportunities. The challenge will be to create specialized content targeted to an ever shrinking niche audience.

23. Viral Video (Popularity: High  | Growth Potential: High)
A video is viral if it is so compelling that people want to share it. (Calling a video ‘Viral’ doesn’t make it so). Viral videos have to be extremely engaging, entertaining, shocking or meaningful to be successful. Unfortunately some of the most successful viral videos have little connection (and therefore value) to any brand. (Everyone references ‘Will it Blend’ but very few viral videos are remotely this successful in actually driving sales.)

24. Email Video (Popularity: Moderate  | Growth Potential: High)
Testing has shown that open rates can double if you include video in your email marketing activities. To be effective the video should be purpose-built to elicit a specific conversion activity such as requesting a demo, more info etc.

25. Infomercials (Popularity: High  | Growth Potential: Moderate)
Infomercials have been around forever. While they continue to be the primary focus of web-based parody videos they have remained remarkably resilient over time. The shopping channel is, in effect, a 24 hour infomercial. If done well, Infomercials can be very effective at selling certain consumer products.

26.  Content Marketing (Popularity: Low  | Growth Potential: Huge)
This is a broad category that will become very important over the next months and years. Much of the content (video or otherwise) being creating today by companies is focused on selling. Focusing on solving your customers problems first and then associating your brand with those solutions will be increasingly more important and effective. (i.e. Home Depot could create a branded ‘how-to’ series that sits on their website and shows their customers how-to fix anything. They would, or course, reference tools and supplies available in their store but more importantly, they would generate tremendous value for their customers and prospects – value that would accrue to them over time.)

27. Landing pages and micro sites (Popularity: Moderate  | Growth Potential: High)
Video is beginning to replace or supplement text and graphics as a content element on many corporate websites. Landing pages can offer a more compelling call to action with video. Some micro sites on larger web properties are self contained, purpose-built conversion machines that have the singular purpose of generating a conversion activity (sign-up for more info, attend event, order something etc.). Video is becoming an important part of the conversion process.

PR Support and Community Relations

28. Video Press Releases (Popularity: Low  | Growth Potential: High)
The standard four paragraph press release is now being supplemented with video and rich media to tell a more engaging story. Video is now being purpose-built to directly support the important company announcements. The new challenge for press releases is to change the focus from the company to the customer.

29.  PR Support Materials (Popularity: Low  | Growth Potential: Moderate)

Make it easy for networks, bloggers, news gathers and others to promote your business and also to talk about your industry. Smart companies are developing video support catalogues of company and industry related materials (b-roll, industry footage, sound bites etc) and offering them to news and business portals. The demand for video is everywhere. If a news agency (online or broadcast) is looking for stock footage to use in a story it might as well be yours. (assuming the story is positive, of course)

30. Community Relations Video (Popularity: Low  | Growth Potential: High)
If your company is out working in the community, being good corporate citizens, helping the environment or contributing to important causes you should be capturing those efforts on video. Show the world what you are doing, don’t just talk about it.

Event Video

31. Event Presentation video (Popularity: Low  | Growth Potential: High)
Events represent a unique confluence of expertise and opportunity – often under-leveraged. Trade Shows, meeting and conferences are usually attended by your top sales people, your corporate executives, industry experts and other influential business people. If you are speaking at an event or someone is referencing your company you should be capturing this valuable content on video.

32. Round table Sessions (Popularity: Low  | Growth Potential: High)
Take the opportunity at an event to corral four to six of your best customers and other industry experts, put them in room and video tape them talking about industry trends, business issues and the future of your industry. This content will be the most valuable content you could ever capture.

33. Q&A Expert sessions. (Popularity: Low  | Growth Potential: Moderate)
There are many opportunities to take specific event participants to the side and take them through informal Q&A sessions on various topics that matter to your customers. This content is valuable lead generation content.

Other Uses of Video

34. Recruitment Videos (Popularity: Low  | Growth Potential: Moderate)
Finding the best employees is the single most important function of any company and yet comparatively small amounts of time and money are allocated to this critical task. Recruitment videos that feature company employees, highlight corporate culture and promote the direction of the company can be very influential.

35. VLOG (Popularity: Moderate  | Growth Potential:Moderate)
There are many levels  and types of Vloggers today but for the sake of brevity I will identify two: 1. Pro Vloggers who have engaging styles, rich content and a growing list of followers who promote their vlog on their site and through various syndicated channels and 2. Regular Vloggers who have chosen, for whatever reason, to speak into a camera instead of typing on a keyboard. The problem today is that, unlike onscreen text, you can’t scan a vlog – you sort have to watch the whole thing to see whether it is worth your time. The other problem is that most people just aren’t that compelling on camera so there is little, to no value of a talking head – and often it’s a distraction. Of course everyone references Gary Vaynerchuck (from Wine Library TV) as the rule (rather than the exception) for video blogging in the same way that everyone references the success of Will It Blend as being what to expect when you launch your first viral video project. For individuals looking to gain notoriety from their passions vlogging can be a good option if you have a good on-camera presence and great content.

36. In Store Video (Popularity: Low  | Growth Potential: High)
Wal-Mart has its own profitable in-store TV network that makes shoppers aware of new promotions. LCD screens are ubiquitous. In store LCD’s will be networked and customizable offering you the ability to promote your own goods and services or make money by promoting other complimentary services.

37. Company Lobby / Waiting Room Video (Popularity: Low  | Growth Potential: Moderate)
HD video screens are popping up everywhere – why not in your lobby or reception where you can get a jump start on first impressions and also take advantage of a captive audience.

38. Mobile Video (Popularity: Low  | Growth Potential: Huge)
Yep, ‘there’s and Ap for that’. Mobile video will soon be the largest video category outside of broadcast. In the short-run, mobile video will consist of hastily re-purposed video made to fit on a mobile device. It will quickly evolve into a much more specific format – five to fifteen second hyper targeted messages that are part of geo-located and micro-niched promotions.

39. Market research, focus groups and polling (Popularity: Low  | Growth Potential: Moderate)
Market research firms are now capturing the anecdotal feedback along with the raw statistics of their research. If a picture is worth a thousand words then a video of your customer describing her likes and dislikes of your new product is priceless. Go to YouTube to see how people are describing your products and services.

40. Website FAQ Video (Popularity: Low  | Growth Potential: Moderate)
In certain formats video can be a suitable replacement for text where an authoritative voice, support materials or other visual references are required. A list of FAQ’s answered by a company expert is an example.

41. Video White paper (Popularity: Low  | Growth Potential: Low)
Video white papers have evolved over the last years from basically a person reading a white paper on camera (what’s the point) to a professional delivery that is accompanied by charts, graphs and other visual references to make the presentation more valuable.

42. Video Magazine (Popularity: Low  | Growth Potential: Low)
Some video production companies specialize in helping companies deliver serialized video content to their customers. Like the name implies video content is created on a regular basis (usually monthly) that customers and prospects can view through a subscription service.

Have I left any out? Let me know.

We tend to take most things in life on face value. The earth is round, the universe is expanding, the internet is slow, but improving. This slow progression and acceptance of our ‘realities’ also tends to stop us from seeing what’s just around the corner. An example:

Imagine if television in the 1950′s evolved the same way that the internet has.  What if TV in its infancy was little more than radio with text – much like the early stages of the web.  What if television started with many, many channels but they all offered slow text, perhaps a few graphics. Over time, maybe ten years or more the television broadcast networks evolved to allow some blinking graphics, then motion graphics via flash files that allowed you to see moving images accompanied with text. How powerful a medium would TV have been up to that point. Would it have consumed our lives the way it has? Would it become the focal point of our entertainment, our advertising, our news consumption?

With the Internet today we are close (but not quite there) to where television started over fifty years ago.  Video is widely viewable today online around the world but the experience varies considerably. That will change over the next few years as good or great quality video will be delivered to any screen you want it on (tv, computer, mobile devise). When that happens this will have a profound effect on how business communicate and evolve. Like the frog in the slowly warming pot of water, many businesses won’t even notice the change.

What makes the impact that much more significant is that all of the televisions are connected, everyone is creating their own television shows and you can watch what you want, wherever and whenever you want. Context is everything and the companies that win in this game will be the companies that can produce contextually relevant video products for their audiences. Content that has real value (not commercials), content that people want to share and content that changes how people see and do things.

No, text isn’t going away (in spite of the recent pain in the print industry) in our lifetime but we are entering a time where new visual languages, graphic interfaces and video content will change how businesses communicate.

Websites don’t matter. The content on them and the content that gets consumed and shared (wherever) is what matters.

I recently responded to a blog article that posed the question “are corporate websites dead?”  My take was that the purpose and function of corporate websites is changing – they will still serve as a repository for corporate information but the days of websites being a ‘destination’ for information about the things you do are long gone. An Example:

Recent changes to driving laws where I live now make it illegal to hold/use a cell phone while driving. I needed to pick up a good quality Bluetooth headset. While scanning some recent tweets I noticed a comment about a new Plantronics Bluetooth headset. I followed the link to a YouTube video. It sounded interesting but I wasn’t convinced. I then viewed a number of related reviews on YouTube that seemed more credible and decided that this was indeed the device that suited my needs. I Googled to find the best price and ordered the product online. I never went to the Plantronics website – there was no reason to. I know the company and have purchased products from them before so there were no credibility issues to investigate.

The user generated videos I viewed provided good general information but ultimately the more professionally created videos sold me. The whole process took ten minutes and at the end of it I felt very informed and very comfortable making a purchase decision.  Would I have been as confident if I just went to the Plantronics site and consumed their literature? No way. Would I have been as comfortable if I went to my local electronics store and waited to listen to an inexperienced sales clerk sell me on equipment he may or may not have a lot of real experience with? No.

We are moving from the ‘text web’ to the ‘next web’ ( or ‘web something dot something’) and many companies still don’t see it coming. I’d rather watch a video review or video product demo than read product literature because video and other rich media content show me things that a document cannot. It’s also easier to make value judgments about the presenter and the content.

There is huge value in showing your product/service being used, showing people talking about their experiences with the product and showing how it clearly benefits the potential buyer.

It’s the content (and where that content is seen) that matters, not the website and the implications of this reach far beyond simple consumer products. All companies have to take into account how social media, rich media, mobile engagement, word of mouth, and especially the creation of truly valuable content is going to affect their brand and their business. Even companies with long sales cycles that involve complex buying decisions need to consider how they are going to engage the ‘next web.’

Do your marketing videos do anything more than just sing your praise?

‘Content marketing’ is a term that is starting to take hold in online marketing conversations. The idea that it promotes is straightforward: Create content that helps your customers and prospects solve their business problems, content that informs them (rather than screams at them), content that they care about and content that helps them to understand something new, something they didn’t already know. Information about your company and the features of your product or service is less important. The benefits of your product and how your product fits into the ecosystem and community that exists around your product is what matters.

One of the fastest growing web content categories is the ‘how-to’ sites. These sites offer more than empty entertainment calories – they help you do stuff. They intrigue you, they inform you and some even inspire you. And their numbers are sure to grow. Niches, sub-niches and micro-niches (I just made that up) will soon begin to proliferate. At the center of all of these sub categories of information and community will be trusted knowledge leaders – companies like yours who have positioned themselves in this community by providing valuable knowledge and insight into things that matter most to your customers and prospects.

A sampling of how-to sites (these are top-level aggregators but new sub-category sites will emerge):

eHow – One of the originals it covers a wide range of helpful topics.

WikiHow – A huge, slightly messy repository of open source knowledge and helpful stuff.

Howstuffworks – An interesting collection of trivia, tips and just about anything you could ever imagine.

Lifehacker – Definitely one of the cooler how-to sites.

Make – Geek heaven, chock-a-block with techno stuff.

5-min Started this year and is quickly building a good inventory of knowledge.

The companies and people who provide real value and impart knowledge to their constituents are the ones who will lead this next great movement.

Let’s assume for the sake of argument that Microsoft made this video lame on purpose.

What’s the point? To generate buzz? Mission accomplished I suppose, but it’s not the type of buzz  a company should be promoting. Microsoft has turned the comment feature off on the YouTube channel it sits on so if they are trying to generate buzz, they don’t want it recorded. So far the comments on various blogs break down roughly between the following:

1. This video being six minutes of your life that you will never get back (I only lost two of those minutes)
2. Criticism of the acting, the film work and just about anything else imaginable about the video
3. Microsoft providing another reason for people to switch to Apple.

I can’t see much value in that buzz. You could start hurling farm animals from the roof of your corporate headquarters and that would generate a buzz as well. It probably wouldn’t move much product however.

Microsoft lost their way with the Seinfeld/Gates ads, which tried to be funny but were not. They then adopted ‘lame’ as the new corporate video standard in their Songsmith  music – thing. Now they have circled the wagons around ‘just plain bad’. Maybe bad is the new good but I can’t imagine how this will help the brand.

Of course the other possibility is that Microsoft actually thought this was a good promotion. That would be really bad.

The article goes on to forecast that these two technologies will figure more prominently in the CRM suites.

Good effort…  but the execution is off the mark.

Like every tourist destination in the world, the State of Florida is looking for new ways to attract visitors during tough economic times. They engaged  Spark - a Tampa agency to help them build a ‘social video campaign’ to spread the word and ‘Share a little sunshine.’

The promotion began with the above video which is basically a call to action to all Floridians to help boost tourist trade – an integral part of the Florida economy. So far so good.  {Unfortunately the campaign got off to a bumpy start as many YouTube posts complained that the poster board concept (which goes back to  Bob Dylan’s 1965 Subterranean Homesick Blues Video video) was ‘stolen’ from a very touching YouTube video entitled Mark by Ben - a plea by a Florida boy to help find work for his father.}

A website and promotional campaign was created to encourage keen Floridians to pass along the good word. The website includes one of three commercials – ‘Romance’, ‘family’, ‘friends’ that participants are encouraged to forward with the promise of a chance to win valuable prizes with each new email sent.

 The State missed a huge opportunity here. Offering a prize for emailing these videos to friends and family is a good idea but I don’t think it’s enough. Sure it’s easy to do and sweepstakes and contests will always guarantee a certain amount of interaction. I just don’t believe that the recipients, if they actually watch the commercials, will care. If someone sent me an email with a tourist commercial from their town I may start watching it, but it better be really good, or have a compelling message or story. These videos were obviously created on a very tight budget and certainly don’t reinforce all of the beautiful stereotypes of the Sunshine State. These stereotypes,  (Eiffel Tower, Venetian Canals, Manhattan Skyline, etc.) are one of the main reasons people choose travel destinations. Yes, reminding people of important social hooks (friends, family and romance) is interesting but there is limited direct connection to Florida other than the fact that someone from the state may (or may not) have forwarded it to you.

There is a place for high quality video and a place for lower-budget video. The problem is that the lower quality video better have something else going for it or it won’t get noticed.

A better option would have been to create or purchase a lot of excellent quality b-roll video and encourage Floridians to create their own tourist videos using as much of the supplied high quality b-roll video as they wanted. The uptake might have been more limited but the viral potential for these videos would have been a hundred times greater – as would the impact.

A contest to forward commercials is not a social marketing campaign, it’s a contest – that’s it. Give people the incentives (the contest and the ‘Help support your state’ video) AND give them the tools to create compelling videos with themselves in the video – now you have the potential for some exponential growth in both viewership and impact.

Some videos would be great – especially if you give the people excellent source material to insert in the videos and some would be pretty bad. But even the bad ones would be good because they would have real people in them and these people would want to forward these videos on to their friends and family and their family and friends would want to watch them and forward them on to other people.

Unfortunately, this campaign results in the worst of both worlds – lower budget commercials with limited social uptake.

When you own a premium brand you have to spend premium dollars to support it.

Channel has just released their newest commercial / mini-movie and as before, have done a wonderful job. Last time it was Nicole Kidman in a three minute short film (or a three minute long commercial). This time around Audrey Tautou – one of France’s national treasures – graces the screen for Channel. North Americans might remember her as ‘Amelie’ in one of the few French films to get theatre time back in 2001. The Director of that film – Jean-Pierre Jeunet directs this commercial and was given a free hand in creating Channel’s newest filmette. Naturally he cast his favourite actress (it didn’t hurt that Tautou is also playing Coco Channel in the recently released film ’Coco Avant Channel’ in France) in the lead role.

The story (not that it matters a whit) centres around a chance encounter on a train to Istanbul. Tautou spends the remaining two minutes waiting and hoping to hook up with the handsome stranger. A sudden romance on a night train to an exotic destination – ya, it`s cliche. Romance and mystery and the promise of adventure – that`s what you buy when you drop $100 or more for a little bottle of purfume – the promise of something exciting. That`s exactly what Channel is selling, and they are quite good at it.

You have to give Jeunet top marks for his direction. He spared no expense (watch `the making of` to see what kind of coin they dropped on this little video) at creating some asbolutely stunning sequences. He`s come a long way since his last big North American film - he directed the last Alien film (I think it was called Alien Abomination). Like the perfume Jeunet is selling, this video won`t be for everyone  but for those who it targets, he hits the mark perfectly.

A recent article in Adage featuring Simon Clift, CMO of Unilever and minder of one of the largest marketing budgets on the planet, highlights the keyote speech Clift delivered at Adage’s annual digital conference. The article is well worth the read.

In his speech Clift covers everything from consumer activism to the oxymoronic ‘corporate consience’ and declares that many companies who don’t adapt ‘simply won’t survive this accelerated natural selection.”

Adage concludes the article with a list of new rules for marketing which include ‘Listening is more important than talking’ and ‘PR and Marketing are now the same thing.”

Sure, we’ve heard it all before but marketers are no different than consumers. We tend to wait until the groundswell has shifted us from our comfortable position before we act. Once the big companies adopt new behaviours it’s no longer a trend. It’s the new reality.